Shipping policy

ZipperBuddy Corporation — Last updated: June 2026

Fulfillment times

Every ZipperBuddy is handmade in Massachusetts. Because of that, orders require a fulfillment period before they ship — please keep this in mind when placing your order.

We do our best to ship within 2 business days of your order being ready, but please allow:

Standard orders: up to 5 business days to fulfill before shipping.
Custom orders: 10–15 business days to fulfill before shipping, depending on complexity.

Shipping options

We ship within the United States only. At checkout, you'll be able to choose your preferred shipping method and carrier. Shipping rates and delivery estimates are calculated at checkout based on your selection.

Carrier delays

Once your order leaves our hands, it's in the carrier's. We are not responsible for delays caused by shipping carriers, weather, or other circumstances outside our control. Delivery estimates provided at checkout are estimates only and are not guaranteed.

Lost or missing packages

If your package appears lost or hasn't arrived within a reasonable time after your estimated delivery date, please reach out to us at support@zipperbuddy.com and we'll do our best to help you sort it out.

Questions?

We're at support@zipperbuddy.com and happy to help. Please allow up to 5 business days for a response — though we typically get back within 2. Prefer texting? Reach us at +1 (351) 230-0724 and we usually reply within 1 business day.