FAQ

Frequently Asked Questions

Before reaching out, take a look through our FAQs — you might find exactly what you need. If not, we're always happy to help. Contact us anytime.

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What is ZipperBuddy MagZip?

ZipperBuddy MagZip is an easy-to-use zipper assist designed to help you close your jacket with one hand. It uses a magnetic connection to guide and secure the zipper, making dressing simpler and more independent.

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Who is ZipperBuddy for?

ZipperBuddy is designed for anyone who struggles with traditional zippers, including:

  • Stroke survivors regaining independence
  • People with arthritis or limited hand mobility
  • Caregivers supporting loved ones
  • Kids learning to dress on their own
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How do I install ZipperBuddy?

Installation is quick and requires no sewing or modifications:

  1. Lay your jacket flat and unzipped
  2. Place ZipperBuddy in the center
  3. Zip each side of ZipperBuddy into your jacket

That's it — your jacket is now upgraded.

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How does it work?

  1. Pull the zipper tab down to the magnetic base
  2. Bring the two magnetic ends together — they'll click into place
  3. You'll feel the click, then zip up!

The magnets help guide the zipper, so you don't need to align it manually.

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Do I need to modify my jacket?

No. ZipperBuddy attaches directly to your existing zipper — no sewing, tools, or permanent changes required.

Will it work with my jacket?

ZipperBuddy works with most standard #5 plastic zipper jackets. We know that those tiny letters on a zipper pull can be tricky — as zipper experts, we want to make sure your ZipperBuddy is a perfect match. Not sure? Take our compatibility quiz or contact us and we'll help you figure it out.

Is it strong enough for daily use?

Yes — ZipperBuddy is designed to hold up to everyday wear. If you ever experience an issue within 60 days of purchase, reach out to us at support@zipperbuddy.com and we'll make it right.

How do I know what size to order?

Measure the zipper length on your jacket or hoodie. Most jacket zippers are 24" or 27" in length. If you're between sizes, always size down. Our compatibility quiz can also help guide you to the right fit.

What is your return policy?

We have a 30-day return policy for standard ZipperBuddy orders. Custom orders are not eligible for return but may be exchanged if we made an error. Visit our Return & Refund Policy for full details.

How long does shipping take?

Standard orders are fulfilled within 5 business days. Custom orders take 10–15 business days depending on complexity. We ship within the United States only. See our Shipping Policy for more details.

Didn't find what you were looking for? Feel free to contact us at any time!