Frequently Asked Questions
Quick answers to what people ask us most. Still stuck? Contact us anytime.
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Will it work with my jacket?
ZipperBuddy fits jackets and hoodies with a #5 plastic separating zipper — the chunky molded-plastic teeth found on most hoodies, fleeces, and mid-weight coats. Flip your zipper pull over: if you see a "5" stamped on the back (it may say "5VSu" or similar), you're good.
Metal teeth, coil (nylon spiral) teeth, or no "5"? You need a Custom ZipperBuddy, made for your jacket.
Not sure? Take our 1-minute fit quiz or send us a photo.
What size should I order?
Measure your jacket's zipper from the top stop to the bottom stop of the teeth (not the fabric). Then choose the ZipperBuddy size that is equal to or just under that length.
- 20"–23.9" → 22"
- 24"–26.9" → 24"
- 27"–29.9" → 27"
- 30"–32" → 30"
Example: a 23" zipper gets the 22" ZipperBuddy. Under 20" or over 32"? You'll need a Custom ZipperBuddy.
What if I order the wrong size?
We swap it free. If you ordered the wrong length or side on a standard ZipperBuddy, email support@zipperbuddy.com with your order number and your jacket's zipper length, and we'll get the right one out to you at no charge.
Custom ZipperBuddys are made to your measurements, so they can't be swapped — please double-check your measurements before ordering. If we made the mistake, we'll make it right.
What is ZipperBuddy MagZip?
ZipperBuddy is a one-handed zipper adapter that zips onto the jacket you already own — no sewing. Its MagZip magnetic base lines up the two sides of your zipper for you, so you can start and close your jacket with one hand.
Who is ZipperBuddy for?
Anyone who's done fighting a zipper, including:
- Stroke survivors and people using one hand
- People with arthritis, stiff fingers, or less grip
- Older adults who want to keep dressing on their own
- Caregivers helping a loved one stay independent
- Kids learning to zip by themselves
How do I install it?
It's a one-time setup that usually takes under 60 seconds. The first time, it can help to have a friend or family member with you.
- Lay your jacket flat and fully unzipped.
- Place ZipperBuddy in the center, exactly as it comes out of the package.
- Zip each side of ZipperBuddy onto the matching side of your jacket's zipper.
That's it — your jacket is upgraded.
How do I zip it?
- Hold the zipper pull all the way down at the magnetic base.
- Bring the two magnetic ends close — they'll find each other and click into place.
- Pull up to zip. Pull apart to open.
Is it permanent?
No. There's no sewing, glue, or tools. Unzip ZipperBuddy off anytime and your jacket is exactly as it was.
Will it pop open?
No — the zipper is what keeps your jacket closed, just like always. The magnets only do the lining-up at the bottom. ZipperBuddy is made for everyday wear, and it's covered by our 60-day warranty.
Can I wash it?
ZipperBuddy is hand wash only. Unzip it from your jacket before putting the jacket in the washing machine, then zip it back on when it's dry.
Is shipping free? How long does it take?
Yes — standard shipping is always free on every US order via USPS Ground Advantage. Faster options (USPS Priority, UPS, FedEx) are available at checkout.
Every ZipperBuddy is handmade in Massachusetts. Standard orders ship within 5 business days; custom orders take 10–15 business days. We ship within the United States only. Shipping Policy
Do you offer multi-packs?
Yes! Buy 2 or more standard ZipperBuddys and save 15%. Buy 5 or more and save 20% — that's like buying 4 and getting 1 free. Mix any lengths and sides. The discount applies automatically in your cart.
What is a Custom ZipperBuddy?
If your jacket has a metal or coil zipper, no "5" on the pull, or a zipper under 20" or over 32", we'll make a Custom ZipperBuddy just for it.
After you order, we'll ask for your zipper length and a few close-up photos of the front and back of your zipper pull. Custom orders take 10–15 business days and are final sale because each one is made for a specific jacket.
Is ZipperBuddy safe if I have a pacemaker or implanted device?
ZipperBuddy MagZip uses magnets. If you have a pacemaker, ICD, or any other implanted medical device, please check with your doctor or device manufacturer before ordering. When in doubt, reach out to us at support@zipperbuddy.com — we're happy to help you figure out if it's a good fit.
Is ZipperBuddy eligible for HSA or FSA reimbursement?
ZipperBuddy may be eligible for reimbursement through your HSA or FSA account with a Letter of Medical Necessity from your doctor. We recommend checking with your plan administrator to confirm eligibility. Have questions? Email us at support@zipperbuddy.com.
What is your return policy?
Standard ZipperBuddy orders have a 30-day return policy — love it or send it back. Custom orders are final sale, but if we made an error we'll make it right. See our Return & Refund Policy for full details.
Didn't find what you were looking for? Contact us — we're real people and we'll actually respond.
