Shipping & Return Policy

 

Shipping
Orders are typically processed within 2 business days after purchase. In the event of any delay, we’ll promptly inform you by email with an updated processing time. Once shipped, you’ll receive a tracking number to follow your order’s journey to your door.

Returns
We want you to be completely satisfied with your purchase. If for any reason you’re not, you can return your item(s) within 30 days of delivery for a full refund. Returns are free, and we’ll provide a prepaid return shipping label to make the process as easy as possible.

How to Start a Return
Simply contact our customer support team at info@zipperbuddy.com with your order number and reason for return. Once we receive the returned item in its original condition, we’ll process your refund within 5 business days.

Additional Information
Please note that this policy covers returns due to sizing issues or if you simply change your mind. For any questions, feel free to reach out to us at support@zipperbuddy.com

Frequently Asked Questions

ZipperBuddy MagZip is an easy-to-use zipper assist designed to help you close your jacket with one hand. It uses a magnetic connection to guide and secure the zipper, making dressing simpler and more independent.

ZipperBuddy is designed for anyone who struggles with traditional zippers, including:

  • Stroke survivors regaining independence
  • People with arthritis or limited hand mobility
  • Caregivers supporting loved ones
  • Kids learning to dress on their own

Installation is quick and requires no sewing or modifications:

  1. Lay your jacket flat and unzipped
  2. Place ZipperBuddy in the center
  3. Zip each side of ZipperBuddy into your jacket

That’s it—your jacket is now upgraded.

  1. Pull the zipper tab down to the magnetic base
  2. Bring the two magnetic ends together—they’ll click into place
  3. You’ll feel the click, then zip up!

The magnets help guide the zipper, so you don’t need to align it manually.

No. ZipperBuddy attaches directly to your existing zipper—no sewing, tools, or permanent changes required.

ZipperBuddy works with most standard #5 plastic zipper jackets. For best results, make sure your jacket zipper is compatible with the size and type of the device.